Government ID Cards

Queensland Government employees who require a Queensland Government identity (ID) card must contact their department's Authorising Officer who will assist in completing the necessary paperwork and processing the request.

Queensland Government IDs are primarily requested online and mailed directly to the Authorising Officer, or alternative arrangements can be made to collect from the ID Office. This involves the Authorising Officer loading the necessary employee details, photograph and signature in accordance with the relevant guidelines into the online system and making the request.

The ID Office will be closed as of Friday, 19th December 2025, through to 2nd January 2026.  Office hours will reopen on Monday, 5th January 2026, at 8 am.

Authorising Officers can log in to Client Access to manage employee ID cards.

In some cases, the Authorising Officer cannot submit a photograph online on behalf of a staff member. In these instances, the staff member will need to attend a photographic session held at the Government ID Office.

Photographic sessions are held Monday to Thursday from 8am to 10am.  There is no requirement to pre-book into a photographic session.

When attending a photographic session, staff are required to bring photographic identification and the barcode form issued by the relevant Authorising Officer (barcodes can be validated on mobiles).

Staff cannot attend a photographic session if unwell in any way. Please do not come in if you have a fever, or even a minor symptom of respiratory illness (cough, shortness of breath, sore throat, runny nose or nasal congestion).

Level 6 Makerston House
30 Makerston Street, Brisbane QLD 4000

The Government ID Office is open for photographic sessions: 8:00am - 10:00am, Monday - Thursday.

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