Our Services

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The Protective Services Group provides a wide range of efficient, effective and ethical security services to Government clients across the state. It is our vision to be Queensland's leading provider of protective security services, admired for our people, partnerships and performance. With a mission to deliver exceptional service through innovative, progressive and responsive protective security services.

Our officers are empowered and are available to protect government infrastructure and people. Our officers are trained at the Queensland Police Service Academy and abide by both the Queensland Police Service and the Queensland Government Codes of Ethics and Conduct.

The Protective Services Group operates mobile patrol and alarm response services to government locations throughout the State of Queensland, with a combination of Protective Services Officers and pre-qualified private security providers.

All Protective Services Group patrol officers have been trained at the Queensland Police Academy with legislative powers under the Police Powers and Responsibilities Act. In addition, these officers have undergone specialist training courses in Mobile Patrols and Alarm Response procedures.

The Mobile Patrols team operates a fleet of marked, highly visible vehicles based at local Police Facilities within the Brisbane, Logan, and Moreton Bay regions. Each patrol vehicle is equipped with secure data and voice systems, with integrated radio communications providing streamlined communication to all other Queensland Emergency Services. Patrol and alarm responses are assigned by an automated Patrol Management System that records all onsite checks with GPS tracking.

Mobile patrols operate 24-hours, 7 days a week by uniformed officers and can provide several services for clients including:

  • Randomised internal and external site patrols
  • Alarm response services
  • Welfare checks for staff working after-hours
  • Staff escorts
  • Location lockup or unlocking services
  • Staff or Contractor site access after-hours and on weekends
  • Ad hoc patrols for specified periods due to site incidents

We provide a high level, 24-hour, seven day a week monitoring service for more than 2,500 electronic security systems across government buildings throughout Queensland. We can monitor security alarms systems, access control, automated alarm monitoring equipment such as fridge and freezers, building management systems, remote video/alarm systems and personal safety and security alarm systems. All these systems can report back to our monitoring station by way of standard phone line, GPRS, 3G/4G and IP. In the event of a natural disaster or technical issue, we can divert alarm transmission and calls to a backup site.

Building Services Coordinators have a demonstrated knowledge of building management and procedures and are placed in State Government buildings across Queensland.

Protective Services Group is the security provider for over 1700 schools across the state of Queensland and works closely with the Department of Education. Our service entails 24/7 alarm monitoring, static guards, mobile patrols, alarm response, and technical assistance.  Protective Services Officers are empowered under the Police Powers and Responsibilities Act whilst on State Government school property.

Please contact our Client Liaison department at pseducationservices@police.qld.gov.au for any queries regarding services to schools.

Protective Services Group also operates the School Watch Program. This program is a partnership between Education Queensland and the Queensland Police Service (Protective Services Group). It aims to reduce criminal activity in Queensland schools and encourages everyone to look out for after-hours crime in our schools. If you see anything suspicious, please don't attempt to intervene.

Call the School Watch number on 13 17 88, or in an emergency call Triple Zero (000).

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